Case Management

What we offer


Newcomers benefit from:

  • A client-driven action plan to address settlement challenges
  • Brokerage support between the client and government systems (ex. income support, the justice system, labour standards, etc.)
  • Information on an individual’s rights and responsibilities as a resident of Alberta
  • Accompaniment on important appointments such as court dates, doctor’s appointments, or government offices
  • Support in developing problem-solving and decision-making skills
  • Coping strategies and access to resources to prevent crises such as homelessness, family violence, or bankruptcy
  • Supported referrals to skill-building programs in areas such as financial literacy and parenting

How does the program work?


A newcomer family or individual typically works with a complex-case worker for weeks or months to collaboratively develop an action plan aimed at reducing identified settlement and integration barriers. With the support of the complex-case worker, the client will take manageable steps towards addressing those barriers. In some cases, a team-based wraparound process is used.

Who can access these services


Newcomers are eligible to access Enhanced Settlement if they meet the following criteria:

  • Immigrant Albertans who are Permanent Residents of Canada
  • Refugees under the Immigration and Refugee Protection Act with Convention Refugee Status (and have been issued a ‘Notice of Decision’)
  • Canadian citizens, or
  • Refugee claimants

Where is the program offered?


Settlement Complex Case Management Services are offered at the following locations:

  • EMCN Central 10170 122 Street NW 780-424-7709
  • EMCN Northeast – 11713 – 82 Street NW – 780 424 7709
  • Welcome Centre for Immigrants – Suite 200, Tower II, Millbourne Mall, 7609 38 Ave Millwoods Road NW – 780 462 6924

The place for Newcomers to find work, learn English, get settled and join a community. ​

EMCN Central Office